Information Collection and Use

• When you log in to and use the Website, Barry Callebaut collects personal data that you voluntarily provide to us. This includes, but is not limited to, your name, email address, and any other information you choose to share on the Website. The legal basis for processing this personal data is your consent and, sometimes, the necessity for the performance of a contract. For clarity, this Privacy Policy applies to all personal data you provide.
• Through the use of cookies and similar technologies (detailed below), Barry Callebaut may automatically collect certain data that your browser makes available whenever you visit the Website. This includes information such as your Internet Protocol (IP) address, browser type, browser language, and the date and time of your visit. We may also collect data related to your interactions on the Website, such as the links you click. The legal basis for processing this data is our legitimate interest for the strictly necessary cookies and your consent for the functional, targeting, social media and performance cookies.
• Barry Callebaut shall process and use your personal data (including data collected automatically) for the purposes of authentication, Website security, order fulfilment and payment processing, provision of the most relevant information about the Barry Callebaut group’s products and business, analytics, product development and market research, as well as marketing-related activities.
• Please note that such data may be considered personal data under certain national or international data protection laws.

For what purposes does Barry Callebaut process your data?

Barry Callebaut processes and uses your personal data (including data collected automatically) for the following purposes:

• Authentication and website security: Ensuring secure access and protection of the Website.
• Order fulfillment and payment processing: Managing your orders and transactions.
• Provision of relevant information: Delivering information about Barry Callebaut group’s products and business.
• Analytics and product development: Analyzing usage patterns to improve our products and services.
• Market research and marketing activities: Conducting research and executing marketing strategies.

The legal basis for these processing activities is our legitimate interest in providing and improving our services, communicating effectively with you, and conducting business operations.
We may combine the personal data you share with us through the Website with other information you have provided to us or any other affiliate member of the Barry Callebaut group (both online and offline). Additionally, we may integrate data collected automatically through tracking technologies as described below. This personal data may also be combined with records provided by third parties. The legal basis for combining and integrating this data is our legitimate interest in developing and enhancing our products, communicating pertinent information to you, improving our marketing and research activities, and facilitating other essential business functions.
 

Cookies and Similar Technologies

• When accessing the Website, we may use cookies and other tracking technologies to identify users. A "cookie" is a small text file installed on your device or on your browser that is used to improve the quality of our offerings and to better understand how users interact with the Website. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features or services (such as layout renderings or language preferences) on the Website may not function properly without cookies.
• If you have provided us with personally identifiable information, we may associate your personally identifiable information with information gathered through these tracking technologies. This allows us to offer increased personalization and functionality to users.
• Do-Not-Track Signals and Similar Mechanisms: Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Our Website does not currently respond to these “do-not-track” signals.
• For further information on the type of cookies that may be used through the Website and possibilities to manage the cookie settings, you can consult the Cookie Settings  page of the Website. A permanent link to this Cookie Settings page can be found in the footer of the Website.
   

Sharing and Disclosure

• By using this Website and accepting this Privacy Policy, you consent that we may provide your personal data and other data described in the Privacy Policy to other recipients such as a parent, subsidiary or affiliate entity within the Barry Callebaut corporate family, partner entities, distributors, channel partners and service providers that we may engage to assist us in our business. Any organization to which we provide such personal data is required to keep your personal data confidential in accordance with this Privacy Policy.
• We may share aggregated and/or non-identified data with other recipients. Examples of such aggregated and non-identified data include user trends or the number of users who accessed a particular part of the Website or the number of times certain links on the Website are clicked on.
• We will disclose your personal data if we reasonably believe we are required to do so by law, regulation, legal process, or other government authority; to investigate fraud; to protect your safety or the safety of others; or when we have reason to believe that disclosing this information is necessary to protect our rights or the rights of a third party who may be harmed by your activities.
• We may also share your personal data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Privacy Policy.

Information Transfer and Storage

• The term "Barry Callebaut" refers to the entity of the Barry Callebaut group that is responsible for the processing of your personal data. For the Website this is Barry Callebaut AG, Hardturmstrasse 181, 8005 CH, Zürich, Switzerland.
• Permission is given that we may store and process personal data collected on our Website in any country in which Barry Callebaut, a member of the Barry Callebaut group or our hosting providers maintain facilities, including (but not limited to) Belgium, Switzerland, USA and Canada. Any such Barry Callebaut facility will treat your personal data according to this Privacy Policy. By using the Website and accepting this Privacy Policy, you consent to the transfer and the making available of your personal data among these facilities which may involve any trans-border transfer of your data.

Security

• We take appropriate technical and organizational measures to ensure appropriate security of personal data and to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage. In addition, we restrict access to your personal data to employees of the Barry Callebaut group who need to know that data in order to fulfill your request or supply our offerings.

Retention

• We retain your personal data in accordance with applicable legal requirements and only for so long as necessary for the purposes for which they were collected as described herein.
• We use the following criteria to assess the retention periods for each of the categories of personal data that we process: when is the last time that you connected to the Website; when is the last time that we used your personal data for marketing purposes; does your personal data help us maintain and foster adequate security on the Website; are you or are we still in a position to address or receive a legal claim regarding the services provided on the Website; and have we a legitimate interest in retaining your personal data without prejudice to your fundamental rights and freedoms regarding data privacy.
   

Your Rights related to Your Personal Data / Contacting Us

• You have the right to know which of your personal data is processed and to object to your personal data being used for direct marketing purposes. However, we may not be in a position to provide all services offered on the Website without processing your personal data. You are also entitled to examine the personal data relating to you and, if necessary, have the data corrected. 
• To contact us, or to request access or rectification of your personal data please write to us by visiting the “contact” page on the Website or by writing an email to: [email protected].
• When requesting access or rectification of your personal data, please include a copy of your identity card or passport.
• Without prejudice to the above and following the same procedures, you also have the right to obtain, under strict circumstances, the erasure of your personal data, as well as the right to restrict processing of your personal data and the right of data portability.
• You may also withdraw your consent to the processing of your personal data at any time.
• In case you encounter some issues with the processing of your personal data by us and we are unable to address those in a proper manner, you have the right to lodge a complaint with the relevant supervisory authority tasked with the enforcement of data protection rules. 
   

History of Updates and Changes to this Privacy Policy

• Barry Callebaut reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes, and good business practices. If Barry Callebaut changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. 
• This Privacy Policy was last updated on September 23, 2024, and is effective as of that date.

Previous Privacy policy can be found here:

• Privacy Policy of Barry Callebaut effective from January 15, 2019 until September 23, 2024